Mr. Anne Porter
Thank you to everyone at TNK Travel

Good morning,

Yesterday we arrived back form our most enjoyable holiday in Vietnam and we would like to thank you for all your help and assistance in arranging this trip for us.

Some comments :

• We were very happy with the transfers provided – all good cars, with careful and polite, friendly drivers
• The Grand Hotel in Saigon was very nice and in an excellent location for both shopping and sightseeing
• The Quoc Hoa Hotel in Hanoi was also very pleasant and comfortable with very friendly staff and also in a first class location in the old quarter allowing us to easily walk around and enjoy this fascinating area.
• The Bai Tho Junk tour was absolutely first class – lovely accommodation, very friendly staff and excellent food
• We were very glad to helped us choose to stay at the Ana Mandara in Nha Trang – a superb hotel and we really enjoyed our rest and relaxation there
• Our tour to the tunnels at Cu Chi was memorable with an excellent tour guide and driver

I’d like to make special mention of two of your staff – Dac Danh who handled the final part of our booking was very thorough and helpful and Hian (Moon) who was our tour guide to Cu Chi was very interesting and knowledgeable with a great sense of humour. They both speak excellent English which made it much easier for us.

I note from some of the reviews on sites like Trip Advisor that some people have complained about your company and your service. I have posted a review to let people know how good we have found your services. The link is below. 

http://www.tripadvisor.com/ShowTopic-Our_Excellent_Vietnam_Trip_with_TNK_Travel Vietnam.html

I would make only one suggestion – the payment procedure is quite complicated and I believe you would get more overseas customers if you were able to accept credit card payments online.

Thank you once again to you and your staff for a wonderful visit to Vietnam. We loved your country and would like to come back again and see more of it as well as Cambodia and if we do I will most certainly be in touch with you again. In the meantime I will be recommending you to any of our friends who want to visit Vietnam.

Kind Regards

Anne Porter

Peter C
An enjoyable experience

Dear TNK,

An email to thank you for your service and for a great tour of the Mekong Delta.

I am a tour leader with 10 years experience in South East Asia, I can say honestly that your operations management and performance are excellent. Your guides are great and personable even with the massive turn-arounds throughout the tour. I was very impressed.

I hadn't booked with your organisation and randomly chose Brothers. When we switched buses at the Bonsai display place Ms Nhi became our chaperone and guide. She is a great asset to your company and was able to manage the chaos in the travellers minds easily, pleasantly assertive and welcoming. Ms Nhi is extremely competent.

I hope that with the inevitable economic pressures descending on us at this time that TNK can hold their prices. Everyone I spoke to on the tour commented on the value for money and the efficiency of movement.

Well done TNK and certainly Miss Nhi.

Yours gratefully,

Peter Cochrane

Melissa Werren
Dear TNK,

We would like to thank you for a wonderful trip on the Mekong Delta last Thursday and Friday. We were so impressed with our tour guide Khoan, he was so knowledgeable and a lovely person. His English was fantastic which made it very easy for us. We think Khoan is a wonderful tour guide, TNK is very lucky to have him!

Thank you again,

Kindest regards,

Melissa Werren, Chris Warren, Natalie Rainger and Adam Nelson

Ms. Frances Ann Reid
Train Booking HCM - NT ( Oct ) / Ms. Frances Ann Reid

Thank you so much for your excellent service on my recent trip to Vietnam. I booked train tickets, an air ticket, a day tour and stays in 2 hotels with your company and everything went really well. The staff in the office in HCMC were really friendly and helpful and I will recommend TNK Travel to anyone heading to Vietnam, Warm regards, Frances Reid.

Quinn Waterloo
Thanks for a memorable trip!

Recently we completed a customized trip to Vietnam which you planned . My wife and I were very pleased with the entire trip, and the guides who escorted us. I can highly recommend TNK Travel, and have done so to all who ask. Please feel free to use us as a reference.

Thanks for a memorable trip!

Quinn Waterloo

Thom Stephens
Thank you! (from Thom Stephens)

Hello,

I arrived back in the U.S. last night and wanted to send you a quick email.

Our trip to Vietnam was fantastic. Thank you very much! Everything was perfect-even the weather was beautiful while we were there.

The hotel was great, the tours were very good and Mr. Ha and Mr. Kong (driver) were very polite, punctual and informative.

Everything you arranged was perfect and I will be recommending TNK Travel to anyone traveling to Vietnam in the future.

Best regards / Mit freundlichen Grüßen

Thom Stephens

Else Marie and Poul christense
Greetings to mr. Thang

Dear mr. Dzung Trinh

We are now back in Denmark after our vacation in
Vietnam and we have had 14 exciting and lovely days
where our wishes was complied and we were pick up as
agreement every time, - so Thank you very much for
your assistance. Next time we are visiting Vietnam We
will certainly contact you again.

Greetings to mr. Thang

best regards
Else Marie and Poul christense

Janis Lindblom
Indochina Tour

My husband & I have just arrived home to Australia after a sensational three week private/tailored tour to Vietnam, Cambodia & Laos. Our holiday was arranged by TNK Travel & they have been absolutely fantastic! From my first email inquiry to the tour operator staff & the immediate response from Luu Vo with a prosposed itinery. The second contact person was Dac Danh in sales & the bookings of all our hotels, flights, tours & lunches were exceptional. Finally our guides & drivers in all three countries were all excellent (especially "JJ" in HCM and Hui from Hue). They were very professional, knowledgeable & ensured our comfort & safety at all times. It was a stress & hassle free experience from beginning to end which becomes important as we get older. We now have every intention of returning to spend more time in HCM and Hanoi & to visit other towns & villages that we did not get to this time.

We will definitely use TNK Travel again next time as we believe it would be impossible to get better value and service by any other means. We highly recommend!
Thank you all for making this our best holiday ever!

Arnaldo Matute
comments about our tailor made trip to Vietnam by tnk travel

Hi all

I write you just to comment our recent trip to Vietnam, Cambodia and Laos.

On Vietnam´s two legs of the trip, we asked tnk travel to organize for us some smaller trips : Mekong delta 2 days, out to Cambodia, Sapa 2 days, halong bay, and also little things like "we need a Hanoi - Hue train ticket".

We combined all of this with our self-made own itinerary, and all worked fine, except halong bay (but for bad weather), and even then, they promtply called us and they looked for alternatives for us.

Even saying we normally prefer to travel by ourselves, we found Tnk travel very helpfull and usefull for us

Thanks a lot

Susan Cook
Thank you from Canada

Hello Ms. Luu Vo,

Our holiday would not have been possible without all your help in organizing our customized tour and by staying in touch via email with myself and my Australian friend with all your prompt details and assistance prior to our trip. Also, for personal and telephone contact during our holiday in Vietnam. You and your co-workers showed us that you are more than qualified to handle any situation that would arise for an international traveller.

Thank you Ms. Luu Vo, Ms. Kim Cuong, Mr. Quach Trong Thang, tour guides and drivers for opening the doors to the wonderful people in your beautiful country. I arrived home two days ago with fond memories, lots of photos and a life-changing experience.

We would like to acknowledge Mr. Quach Trong Thang as our number one tour guide in Vietnam. His command of the english language together with his thoughtful, personal and insightful little extras made our visit to Saigon, HCMC, Mekong Delta, DaLat and NTrang so pleasurable. He educated us, chased butterflies with our digital camera, treated us to coconut milk, coffee, persimmons, took photos, chose special menus, walked with us into a coffee plantation, showed us where to buy pumpkin seeds, took us to historical and religious sites, introduced us to the culture of the people through the markets and home based businesses, advised where to get a wonderful foot massage, while all the time paying attention to all our needs, including follow-up with long distance calls. I would recommend him without hesitation.

At the time of the flood in the central highlands we were so impressed with Ms. Kim Cuong s efficient and expedient assistance in changing flights and hotels. We would not have had this prompt service had we booked our tour from our home countries. Our hats off to you for providing this type of customer service to international travellers. The welcome signs and transfers to and from airports made our travel so much easier.

I would like to make mention of two other tour guides that stood above the rest. Mr. Co in Danang, was so patient and understanding and had a wonderful sense of humour. His personality shone. In spite of the flood and the re-arrangements he was totally available and supportive to us and put us at ease. Another guide, Mr. Do Xuan Hoa in Hanoi was also well spoken and an experienced tour guide. He took us to Halong Bay and tried to find a shower for us in the wee hours of the morning, bought us some fresh bread, took us kayaking and introduced us to many aspects of northern Vietnam with ease, grace and understanding. He is certainly the one to lead anyone on a trek or camping trip into Sapa with his years of experience with the northern tribes in the mountains.

The driver from Dalat to NTrang was very skilled and adept at handling the mountainous, muddy route with ease and professionalism. His name escapes me. The other drivers are to be credited for handling the many weather changes and surrounding bikes.

The three-star hotels you booked throughout the country were all better than expected except for the one in Sapa which I would suggest you remove from your list. It would hardly measure a zero star. You may wish to check out a new one named Chapas which we viewed. We understood the need for the hotel in Danang with the floods. The staff at that hotel were exceptional with their help. However, their hotel would not be in the same three-star category as all of the others. Most of the staff at all of the hotels were welcoming, helpful and accommodating.

To all of you, I would like to thank you for the wonderful customer service which you provided on our first visit to Vietnam. It is the biggest asset to your company.

I will happily recommend you and your staff and the above mentioned tour guides to any Canadian who plans to visit your country.

Kind regards and hugs,

Susan Cook
Box 127
Wynndel, British Columbia
Canada
V0B 2N0