Anne and Jonathan
Stern Itinerary March

Dear Hang,

This is just a short note to thank you for all the effort you put into making our trip to Vietnam enjoyable. We were all most impressed with the efficiency of the transport arrangements, the friendliness of the guides and the helpfulness of the hotel staff where ever we stayed.The whole trip went very
efficiently and we must commend you highly. We loved Vietnam.The staff at the hotel in Hanoi were fantastic and I would highly recommend it.I did think that it may be helpful for you to know about the only 2 things that may have been able to be avoided:
1. The hotel at Hoi An (the Hoi An Hotel) was very big and very noisy as a result of the many tour groups that were staying there. We were given a room in the downstairs foyer, with the rubbish collection area outside our window and found this room very noisy through out the night. Also the bathrooms have limited hot water facilities, permitting only one very small bath to be run before the hot water runs out. Despite the fact that the room itself was nice, and the staff and food good, I would not chose to stay there again.
2. Another suggestion is that if people wish to visit Sapa, and stay in a home stay, accommodation in the home stay should not be arranged for the first night, as the train trip is very noisy and bumpy so that one doesn’t get much sleep. Our itinerary planned that on arrival in Sapa we should go to our proposed hotel to have breakfast and a shower. This would have been nice. But this didn’t happen as we were not staying at the hotel that night, and were not given the choice by the guide. Instead we were taken to a restaurant for 2-3 hours, before starting on our tour of the villages. We were not at all happy about sitting in a restaurant for 3 hours as we were all cold, tired and dirty. The weather was unfortunately awful – freezing cold. Obviously the weather could not be foreseen when we planned the itinerary, but the icy weather didn’t help things. I think that the guide should have contacted you for your suggestions when he realised how bad the weather would be.
I hope that you find these suggestions helpful. Despite the bad weather in the north with your help we had a lovely trip and really appreciated your efforts to put the Halong Bay disappointment right.
We will definitely be travelling with you again if we decide to revisit Asia, and will be recommending your company (and you) to friends who wish to visit your area.

Thank you again.
Regards

Kerry Mowett
TNK Travel

Thankyou to Luu Vo!

I recently arranged with TNK travel for a tour through Vietnam for a group of 59. Everything was organised on time and to a very high standard. You staff...drivers, bus assistants and most of all our guides were wonderful, friendly and helpful. This tour resulted because of a previous year 2010 group travel of 44 was just as amazing.
I am now planning the 2012 trip and have arranged for Luu through TNK to coordinate all of the arrangements for travel, accommodation, daytrips and meals.
If you want an unforgetable experience in Vietnam and no worries about arrangements........contact Luu Vo at TNK

Troy Robinson
Feedback - Cambodia

Hello TNK Travel -

I was a little dubious about sending paymnet and booking over the internet, however, I can only say how impressed I was with the professionalism and service I received from TNK Travel.. I would thoroughly recommend this travel company to everyone - and although I only did Cambodia - I would encourage people to do Vietnam and Laos as well.. My experience with TNK was overwhelmingly impressed and the accom was fantastic.. If you are thinking of booking with this company - do not hesitate, the guides and drivers are informative, passionate, helpful and pleasant in every way..

Thanks Troy (Syd-Australia)

Erotik Deppo
Erotikdeppo.com Saglik Urunleri

www.tnktravelvietnam.com is a great web site where you can find really good and quality tours.

www.Erotikdeppo.com Friends

Daniela Meirom
Meirom group -Vietnam trip

Hello

We are home now and I expected some kind of a feedback request from you but so far got nothing, and decided to send one anyway.

First of all I wanted to thank you in the name of the whole group for a very successful trip. Everything went smoothly and according to plan. The itinerary was well planned, the guides were knowledgeable and caring, the vans were in good condition and comfortable.

I would like to point out several things that were less than 100% - maybe it will be useful to you in the future:

a- the english accent of some of the guides was very bad and we could hardly understand them. Our best guide was Dara in Phnom Penh, unfortunately he was with us only for one day. Chum in Hanoi and Ky in HCM city were also good, The others were also good and warm and kind and we loved them all, but sometimes we had hard time to understand them, maybe because we are not native english speakers

b- most of the hotels were good. The worst was in Phnom Penh - small and smelly rooms and awful maitenance. The one in Siem Reap had nice rooms, but lots of maitenance problems. The same goes for the hotel in Sapa - they had serious problems with the hot water supply, which was extremely annoying.

c- the itinerary was almost perfect, but I think the time in Siem Reap was too long, 2 days would be quite enough, and it could be nice to spend one more day in Hoi An or Hue.

Thank you for everything. We had a very good and interesting experience and will certainly recommend your company to our friends

Daniela Meirom

 

Mrs Isabella Hansson
vietnam highlights tour
I would like to thank you for organising our wonderful trip to Vietnam in July 2006. Your guides and drivers were superb and the service you provided was excellent. We feel so lucky to have spent time in your country and have seen so many marvelous sights that will stay in our hearts for ever. Your company offers excellent service and I recommend anyone thinking of travelling to Vietnam to travel with you. A special thanks to Do our guide in Hanoi for the wonderful experience of Halong Bay.

Teresa Harding
Dear Dzung,

My husband and I are now at Phnom Penh airport awaiting our flight to BKK and wanted to take the opportunity to thank-you for all of the organisation to make our short trip so enjoyable.

Absolutely everything was as arranged and even the 3 hour delay of the first flight did not cause a problem. We wanted to compliment you on the team you have there as all were wonderful, capable people. Everyone was extremely friendly and helpful throughout and the tour guide & driver for the Mekong trip were fantastic.

Thanks again. We will certainly recommend you to our friends and be in contact again for our next trips.

Kind regards,

Teresa & Ron Harding

Max & Lorraine Brown
Vietnam Trip

Dear Dzung Trinh,
Now that we are home in New Zealand my wife and I wish to thank you and your staff for making our stay in Vietnam such a wonderful experience.
We enjoyed every moment of our stay and all our travel and transfers went completely smoothly for which we have to thank TNK Travel.
Your country and people have left a lasting impression on us. Everyone was so friendly and helpful. We would love to return and will recommend to any of our friends, thinking of travelling, that they visit Vietnam, particularly Ho Chi Minh city, and that they contact TNK Travel.

Thanks again for your assistance.
Best regards to you all.
Max & Lorraine Brown.

Doreen Neo (from Singapore)
Thank you, TNK Travel

My friend, Poon Ee Ping and myself had signed up for a 10 days customised package with TNK Travel in May 2006. We had enjoyed ourselves a lot. TNK Travel had taken good care of us during our trip. The tour guides were very friendly and helpful. The accomodation we had during our stay throughout Vietnam was good. The lunch catered for us were great too.

I would recommend my friends to sign up with TNK Travel if they go to Vietnam. Thanks once again.

John Chiles
Vietnam & Cambodian Tour II

Dear Mr. Dzung

We would like to express our appreciation for TNK's efforts to make our trip to Vietnam and Cambodia so enjoyable. Of our many trips since 2002, this one has been the best. Some of that is due to the attraction of the two countries. But a bigger reason is the treatment we received from your company.

All of our hotels were comfortable, and even somewhat luxurious for a couple that usually stays in bed and breakfast type accommodations. Very good meals in excellent dining establishments.

Our guides deserve most of the credit for the success of our trips. They looked after us from pick up to departure. They ensured that we visited sites at the right time to avoid most of the crowds and avoid the hottest time of the day. They varied the itinerary periodically, with our consent, to ensure that we saw the most desirable attractions, They were well informed about the history and stories of the attractions. They moved us along to cover the itinerary without us feeling that we were being rushed. We always felt that we had any time we wanted to wander through the sites according to our interest.

Although the guides were probably the strongest feature of a very well organized and professionally run tour, their one weakness was their English pronounciation. It was difficult at times to understand the message because some words were pronounced differently from what we are used to hearing. On the whole, however, that was a minimal limitation.

A special thank you for providing us with the document permitting us multiple visits to Vietnam. We had arranged for our visas to Vietnam, although you had offered to do so. However, enroute home, when we and presented our passports with single entry visas to the ticket agent at the Siem Reap airport in Cambodia, we were advised that we needed multiple visit visas in order to obtain a boarding pass for our flight to Hochiminh City, Even though we had advised you that we would be obtaining our visas on our own, your thoughtfulness and thoroughness in providing the multiple visit authorization saved us a lot of grief. This incident brought home to us more than anything else, TNK's level of professionalism and concern for its customers.
There are many other things that we could add to illustrate how well we were looked after by your company. When we first 'discovered' TNK while researching on the internet, our first thought was that this unknown tour company was probably a low budget, high risk venture. You get what you pay for, right? Well, in this case you get more than you would normally pay for - much more. We had been reassured somewhat by a prior TNK traveller who had posted a testimonial on the TNK site, as well as by the timeliness and quality of feedback we received from our e-mail enquires to TNK. However, we still remained slightly skeptical prior to arriving in Hanoi. Within hours of arriving, however, we were reassured that we were in good hands and that we were going to have a marvellous experience. The tour surpassed our expectations.

We wish TNK much success for the future. We expect that your company will eventually displace North American tour companies as the leading choce for tours to Indochina.

Sincerely,

Virjon
Ontario, Canada